Effective Date: 1st March 2026

At D Chaniya Choli Boutique, we strive to provide you with the best products and services. However, if you are not satisfied with your purchase, we are happy to assist you in accordance with our refund policy. Please read the following terms and conditions regarding our refund policy.

1. Returns and Exchanges

We accept returns and exchanges under the following conditions:

• Eligibility for Returns: Items must be returned within 14 days of delivery, in their original, unworn, unwashed, and undamaged condition with all tags still attached.

• Custom Orders: Custom-made or personalized items, such as bridal Lehengas and readymade suits, are non-returnable and non-exchangeable, unless there is a defect in workmanship or material.

• Sale Items: Sale or discounted items are final sale and cannot be returned or exchanged.

2. Refund Process

To initiate a return or exchange, please follow these steps:

• Contact Us: Notify us by email at dchaniyacholiboutique@gmail.com or by phone at +60 17-341 6842 within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.

• Return Shipping: You are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

• Inspection and Approval: Once we receive your return, we will inspect the items for eligibility. If the return meets our policy requirements, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

3. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at dchaniyacholiboutique@gmail.com or +60 17-341 6842. We will assist you in resolving the issue by offering a replacement, repair, or full refund, depending on the situation.

4. Non-Refundable Items

The following items are non-refundable:

• Gift cards

• Customized or personalized items

• Any items marked as “Final Sale”

5. Processing Time

Refunds are typically processed within 7-10 business days after the returned item has been received and inspected. The time it takes for the refund to appear on your payment method may vary depending on your financial institution.

6. Changes to Refund Policy

D Chaniya Choli Boutique reserves the right to amend or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact us:

D Chaniya Choli Boutique
Website: www.dchaniyacholiboutique.com
Email: dchaniyacholiboutique@gmail.com
Phone: +60 17-341 6842

Thank you for shopping with D Chaniya Choli Boutique. We are committed to ensuring your satisfaction.